Who we are looking for at Sho-Me Technologies:
Are you the kind of person who likes to stay busy, solve problems fast, and jump into something new every day?
This position is ideal for someone who thrives in a fast-paced, high-response environment — someone who enjoys the day by troubleshooting customer issues, responding to alarms, managing outages, and helping keep operations running smoothly. We’re looking for a go-getter who enjoys learning, takes initiative, and doesn’t wait around for the next task.
The right candidate will have a strong customer service mindset, the ability to communicate clearly with both technical teams and everyday users, and a desire to continuously build their technical knowledge. When things slow down, this person should be motivated to stay productive by helping with projects, sharpening their skills, and supporting the team where needed.
What you'll be doing:
- Promote excellent customer-oriented services.
- Develop troubleshooting skills for residential networks. Resolve residential trouble tickets and/or notify appropriate personnel.
- Create trouble tickets for alarms and notify appropriate personnel of trouble. Keep all tickets up to date and customers and management informed.
- During outages, send notifications and updates to customers that are affected and Sho-Me employees.
- Monitor emails for customer issues. Recognize, document, and alert the management team of trends in customer calls.
- The Call Center Representative is responsible for after-hours monitoring of the command center assigned to dispatch security personnel by receiving incoming calls and maintaining required logs under the leadership of the Security & Remote Facilities Director.
Qualifications:
- High School Diploma or Equivalency Prior Technical Support, IT, or Networking experience preferred Candidates should be comfortable using monitoring tools, ticketing systems, and diagnostic utilities Prior experience supporting service providers or enterprise networks is strongly preferred.
Position is a leased position and will be contracted through a staffing agency
Sho-Me Power is an equal opportunity provider and employer – EOE AA Vets/Disabled
Please contact Human Resources (hr@shomepower.com) if you need assistance in completing the application process.
